Hotel Policy

“SMOKING IS FORBIDDEN INDOORS”

If smoking is detected inside the room or the buildings, there will be a fine of 150Euros charged.

Strictly forbidden inside the room

Cooking or lunches, coffee grinders, espresso machines or any type of heating appliances , clothes washing and drying, furniture’s moving, candles or rechaud.

Breakfast in Viraggas

  • Breakfast is served from 08.30am. until 10:30 am .
  • In case that a customer wishes to have breakfast earlier than 08.30a.m., he / she informs us from the previous day. This service is charged.
  • There is also the possibilty of preparing breakfast in takeaway packages, with extra charge.

Cancellation Policy

  • Cancellation free of charge, if canceled up to 3 days before the date of arrival.
  • If canceled or modified later, you will be charged with the first night.
  • In case of ” no show ” you will be charged the full amount of the reservation.
  • All standard-rate bookings made through credit cards, will be pre-authorized with the sum of 25.00Euros in order to check the validity of the credit card. The sum of the pre-authorization is refundable, if you cancel 3 days before the arrival.

Children and extra beds

  • All children are welcome.
  • All children under 2 years stay free of charge when using existing bedding or baby cots.
  • There is no capacity for extra beds in the room.
  • Maximum capacity of babycots in a room is only one .

Accommodation’s Policy

Arrival Time: As early as 15:00p.m.. The latest at 18:00p.m.. (Covid-19 measures)
In case of arrival before 15:00p.m. or after 18:00p.m., please inform the reception.
Departure time : By 11.00a.m. .
If you want to extend your stay after 11:00a.m., please contact with the reception the previous day until 18:00p.m.. Extension of stay until 18:00p.m. of the day of departure, is charged with 50 % of the rent of the room and from 18:00p.m. and then , with the 100 % .

Deposit Policy

For each reservation through phone or email, you will have to make a deposit of a 23% of the total cost, in our bank account of Eurobank :
SWIFT: ERBKGRAA
IBAN: GR0502604110000300200068231

If you would like to use a credit card, then a sum of 25Euros will be charged as a preauthorization.

Accepted credit cards

  • VISA,
  • DINERS,
  • MASTERCARD,
  • VISA ELECTRON,
  • EUROLINE

VAT and city / tourist taxes

Included in the booking price . Τhe Tax of Stay is not included and it is charged in Check-out.

LOST ITEMS

The Hotel assumes no responsibility for the care and / or protection of personal items left unattended on site and for any loss, under any circumstances, including theft or malicious activity, of such objects. In case of lost items in the rooms, the hotel accepts liability only for conditions in accordance with hotel insurance, eg. visible proofs of entry into the room etc. In case of forgetting objects or clothes in the hotel after check out of the hotel, then we contact the customer and we agree on their shipment or not, at their own risk and expense.

DAMAGES

We reserve the right to charge guests for the costs of repairing the damage caused by their intentional, negligent or reckless acts on the property or structure of the hotel. Charging can be done either directly on the customer’s card details with up-to-date written information, if and when it has already departed, or if it is declared by the customer prior to departure, in any way it wishes. Keep in mind that because of the many items of particular value, special expertise may be needed.
Should you notice any damage to your room or any of the hotel’s facilities, please inform the reception desk to request the maintenance staff to take appropriate action.
Your room, We want your room, to be delivered in excellent condition and any damage that has already been caused mainly to the furniture, is recorded. If you notice something that escapes our attention, please let us know.

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